FAQ
Frequently asked questions
Order & shipping
We currently deliver within Slovenia with GLS — to your address or to a GLS parcel locker.
€3.50. Shipping is free on orders over €50.
Orders placed by 1 pm on a business day ship the same day. Delivery takes 1–3 business days, and you get a tracking link by email.
With all common payment methods, including cash on delivery.
Returns
Yes. You can withdraw from your purchase within 14 days of delivery, and our 60-day money-back guarantee also applies. All details are on the Refund policy page.
Email us within 14 days at info@puraskincare.eu with a photo. We'll send a replacement or refund you at no cost.
Products
Moisturizing Tallow Cream is the base: one step every evening, with 0.5% bakuchiol for the look of fine lines. If your skin is oily or blemish-prone, add Clear Skin Tallow in the morning. Keep Repair Tallow Balm for after shaving and dry patches.
Yes — they are designed to work as one simple routine: Clear Skin in the morning, Moisturizing in the evening, Repair Balm when your skin needs extra comfort. Use one product at a time rather than layering all three.
Every jar holds 50 ml. Once opened, use it within 6 months. Store it in a cool, dry place away from direct sunlight.
In Slovenia. Our tallow is also sourced in Slovenia, and every formula is produced in a professional cosmetic laboratory.
Yes. Repair Tallow Balm is fragrance-free and made for exactly that — apply a thin layer after shaving to comfort the skin.
Write to us at info@puraskincare.eu or through the contact page — we're happy to help.